How do I configure my email client (General Instructions)?

In this help article you will find general instructions and settings on how to configure your Open-Xchange (POP/IMAP) mailbox in the most popular email clients and mobile devices.

Note: You can also access your email via the Open-Xchange Webmail interface at https://webmail.hostway.com. NetNation customers please use: https://webmail.netnation.com

Bellow you will find the correct email setting to configure your Open-Xchange mailbox as IMAP or POP email account in Outlook or on your mobile device.

I. IMAP account types

1. Incoming mail server settings (IMAP):

	with TLS/STARTTLS encrypted connection (recommended)	with SSL encrypted connection (alternative)
Incoming IMAP server	imap.siteprotect.com
User Name	Your full email address
Password	Your e-mail account password
Authentication type	Password
Type of encrypted  connection	TLS	SSL
Port	143	993

2. Outgoing server settings (SMTP):

	with TLS/STARTTLS encrypted connection (recommended)	with SSL encrypted connection (alternative)
Outgoing SMTP server	smtp.siteprotect.com
User Name	Your full email address
Password	Your e-mail account password
Authentication type	Password
Type of encrypted  connection	TLS	SSL
Port	587	465

II. POP account types:

1. Incoming mail server settings (POP3):

	with SSL encrypted connection
Incoming POP server	securepop.siteprotect.com
User Name	Your full email address
Password	Your e-mail account password
Authentication type	Password
Use Secure Sockets Layer (SSL)	YES
Port	995

2. Outgoing server settings (SMTP):

	with TLS/STARTTLS encrypted connection (recommended)	with SSL encrypted connection (alternative)
Outgoing SMTP server	smtp.siteprotect.com
User Name	Your full email address
Password	Your e-mail account password
Authentication type	Password
Type of encrypted  connection	TLS	SSL
Port	587	465

Important Notes for alternate SMTP ports:

• Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.
• If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.